Dashboards en SAP Business Intelligence para la Toma de Decisiones en la Industria Automotriz: Una Revisión Sistemática
DOI:
https://doi.org/10.26495/erc.2863Palavras-chave:
Dashboard, SAP BI, toma de decisiones, Industria automotriz, Business IntelligenceResumo
La toma de decisiones permite a las organizaciones ser más ágiles, eficientes en un mercado tan competitivo donde los datos son considerados el principal activo para la generación de información valiosa. Este artículo presenta una revisión sistemática adoptando la metodología PRISMA, para analizar el uso de dashboards en SAP Business Intelligence (SAP BI) en la toma de decisiones en la industria automotriz. Se llevó a cabo una búsqueda exhaustiva en la base de datos Scopus, que luego de aplicar los diferentes criterios de inclusión y exclusión, resultó un total de 21 artículos para el análisis correspondiente, teniendo en cuenta las preguntas de investigación planteadas. Los resultados principales indican que los dashboards facilitan el acceso a información crítica de manera rápida y eficiente, mejorando la alineación entre los objetivos estratégicos y las operaciones diarias de las organizaciones. Sin embargo, también se identificaron desafíos en su implementación, como la necesidad de capacitación adecuada y la variabilidad en su efectividad según el contexto organizacional. Las conclusiones destacan la importancia de integrar dashboards en los sistemas de BI para optimizar la toma de decisiones en la industria automotriz, así como la necesidad de abordar los desafíos asociados con el manejo de estas herramientas. En futuras investigaciones se sugiere ampliar el alcance a otros sectores y examinen el impacto de la cultura organizacional en la adopción de estas herramientas.
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Direitos de Autor (c) 2025 Luz Giannina Zegarra Chamorro, Ayrton Gustavo Ormeño Audante
Este trabalho encontra-se publicado com a Licença Internacional Creative Commons Atribuição 4.0.
